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Welcome to the Hitchman Support Desk

Support Desk Operator

At Hitchman IT Solutions Ltd. we understand the challenges of running a company and the importance of efficient support. We also realise that different businesses have different needs and have therefore recently introduced three new support packages.

These packages are tailored to suit the needs and budgets of most businesses. We are also happy to discuss bespoke hosting and support arrangements for customers with specific requirements.

If you already have a hosting account and wish to sign up for access to our support system, please click the "Sign Up" link above.

NB. If you have already signed up for our previous support system you can use your existing username & password to log in.

In brief, we provide the following hosting/support packages:

Bronze Package

Bronze: Designed to meet the needs of most small businesses. Support is provided via email and ticketing services only, 9-5 Mon-Fri (except bank holidays).

Silver Package

Silver: Designed to meet the needs of busy e-commerce sites and other businesses dependant upon their website. Telephone support is included, 9-5 Mon-Fri and limited out of hours support via email and ticketing services.

Gold Package

Gold: Our gold package gives extended telephone and out of hours support. The gold package can be tailored to suit individual requirements.

Dedicated Servers

Dedicated Servers: For specialist applications and extremely high usage websites. Our dedicated servers are fully managed by specialist companies. They enable you to run whatever applications you like, without sharing the resources, and come with bandwidth allocations starting at 1000gb per month.

We use only the best and most reliable hosting providers in the UK and America. Donhost is Part of the PIPEX Communications group, and provides high quality, cost effective web hosting solutions to private entrepreneurs and SMEs as well as major corporations throughout the world.

EV1Servers operates two state-of-the-art data centers in Houston, Texas. These facilities offer 100,000 square feet of web hosting space, and each features redundant UPS, generator backup and smoke detection/fire protection systems. Both locations are under 24/7 camera surveillance and armed guard patrol.

EV1Servers is connected to the Internet through 14 Gigabit Ethernet links from six separate backbone providers. As of May 2004, EV1Servers are home to over 20,000 Windows and Linux web servers, which makes EV1Servers the world's largest dedicated web hosting provider.

Click here for more information on our hosting and support packages.

Click here to see some pictures of our data centres.

Need a free dialup number? Click here for details